Shipping & Return-Refund Policy

Freight & Shipping Charge Policy
All items sold on ePowerBuys.com will be shipped with FREE shipping. Items ordered from ePowerBuys.com are shipped via UPS, FedEx or USPS. Please allow 1-5 Business days for your order to be processed and then for the applicable shipping time.

REROUTE: There will be a Surcharge (based on all applicable charges) to reroute any package for any reason. These accommodations are not guaranteed for any shipments but, the company will do what it can to accommodate such a request.

Furniture and Special delivery items may take additional processing time. If there is an unexpected delay or if any item is on back order, we will email you to let you know. Extra heavy items such as furniture will be shipped via courier, or Truck Freight and may take some extra time to arrive. Please allow at least 1-2 weeks for all furniture items to ship. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations.

RETURN POLICY
DO NOT REFUSE PACKAGE ON DELIVERY
Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and up to a 25% restocking fee.

Our goal is that you're completely satisfied with your purchase. If you are not satisfied with your product we will under most circumstances allow the products to be returned. If the product is being returned for any reason other than exchange or damaged in transit the customer can be charged up to 25% restocking fee, plus the original shipping charge will not be refunded.

To return an item you must get a Return Merchandise Authorization (RMA) from our customer service dept. prior to returning your item back. Failure to obtain an RMA # will delay or negate your option to return the items. Once you receive an RMA all items must be received back within 21 days of the delivery date. If the item is not received back in the alotted 21days from delivery the item will not be eligible for a refund. In such circumstances the customer will then be responsible to make arrangements to get the package back or can request that ePowerBuys.com ship it back at the customers expense to be billed prior to shipping.

If the package is returned without our issuing a RMA or without the RMA # on it, a restocking fee will be applied. Please note: We do not issue prepaid return labels unless the item received was not the item ordered. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. If the item is damaged in transit or DOA an exchange will be made or refund issued. Replacement products obtained in an exchange transaction will only be exchanged and are not eligible for a refund.

RETURN MERCHANDISE AUTORIZATION – RMA
To return a product you must receive a RETURN MERCHANDISE AUTHORIZATION (RMA). You must apply for a RMA by emailing us at customercare@epowerbuys.com. Please include in your email the name on the order the order # and the reason for return. Once we receive your RMA request we will review your request and respond with either an RMA # or we may request further clarification.

Please Note:
1) For all furniture items we will replace any parts that are damaged but the item may not be returned if you changed your mind.

2) We will not accept returns on Sports related autographed Memorabilia and Collectables or on any custom made items such as any customized car mats or childrens furniture.

3) We will not accept returns on any Shavers, Personal Care items, Cosmetics or Intimate products that have been opened.

4) We will not accept returns on any Software, Video Games, iPods, Computer Parts, Electronics items that have been opened (box open or plastic removed) or any Laptops or PC's.

5) We will not accept returns on any Costumes purchased from Aug. 1 until Oct 30. Also, We will not accept any returns at all for any Wigs, Makeup, Tights or Shoes that have been worn. Please note that costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience. As part of our hassle free return policy you can return any item that doesn’t meet your full satisfaction

DEFECTIVE ITEMS
If there is something wrong with the item, you can simply return your purchase in its original packaging, with your original receipt/email confirmation within 10 days from the delivery date. Failure to act in the prescribed time period will negate customers option for refund or exchange. All defective items will be repaired, replaced or refunded at our discretion. You must get an RMA # prior to returning. See below for info on obtaining RMA#

Delivery and Damaged Shipments
1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. If you do not call us within 7 days of receipt of the item to let us know about shipping damage, we will not be able to refund you.
2) Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery.
3) If you find concealed damage, save the carton and packaging material.
Call our customer service department immediately at (949)716.5310.

Shipping
All orders are shipped using best method based on cost and service. Most items are shipped from our Laguna Hills, CA fulfillment center location. Some items may ship from our other warehouse locations which are located throughout the US.

When your order ships you will be notified by email with your tracking #.

Any delays in shipping are not the responsibility of ePowerBuys.com once the item leaves one of our warehouses.

REFUNDS
If we are providing a refund for any reason it will typically take 48-72 hours to credit your card back once your returned item is received back and is determined acceptable. All refunds will be issued in the same form as the original method of payment.

Typographical Errors
In the event that a product is mistakenly listed at an incorrect price, We reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, We will issue a credit to your credit card account in the amount that was charged.

 

CUSTOMER SERVICE
Hours  - Mon-Fri  9am-5pm Pacific
Contact
PH: 949.716.5310
Email: customercare@epowerbuys.com
*PLEASE CALL DURING OUR REGULAR BUSINESS HOURS ONLY
If you cannot reach us during or after our business hours PLEASE EMAIL: customercare@epowerbuys.com
DO NOT LEAVE MESSAGES ON THE PHONE AS THEY WILL NOT BE RETURNED.