CANCELLATION POLICY

Under most circumstance we do not cancel orders pre-ship at this time, Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possible. For that reason, once an order has been submitted, it cannot be canceled*. If an error is made by you in ordering, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refund. Please be sure that you want to make the purchase before submitting the order. Orders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 25% restocking fee.

*Under rare circumstances when a cancellation is requested within 24 hours of ordering, we may be able to cancel. There is no guarantee a cancellation request will be granted. If a cancellation request is granted the customer would agree to forfeit the cost of shipping. A cancellation request should be made to customercare@epowerbuys.com

CUSTOMER SERVICE
Hours  - Mon-Fri  9am-5pm Pacific
Contact
PH: 949.716.5310
Email: customercare@epowerbuys.com
*PLEASE CALL DURING OUR REGULAR BUSINESS HOURS ONLY
If you cannot reach us during or after our business hours PLEASE EMAIL: customercare@epowerbuys.com
DO NOT LEAVE MESSAGES ON THE PHONE AS THEY WILL NOT BE RETURNED.